Report Abuse

Surely somewhere along the way you’ve to have bad experiences with regards to the service of the staff and employee of the SSS. All of us did and that includes me. Here is your chance to help stop and possibly put an end to bad service in this agency of the government.

This page is dedicated to Pinoys who are members (or non member relatives and immediate family members) of the SSS who experienced discourtesy and inefficient service for their Social Security System service needs. Please put your complaints using our comments section and let the authorities know your side of the picture.

In putting or leaving your comments and suggestions, let us all please be responsible and do not use bad words. Be composed, tell your story so others will learn from it and not the other way around. It’s time we help in the formation of values to some of our public servants in a nice and positive way.

Comments will be strictly moderated and any personal attacks and bad words will not be tolerated to provide a healthy discussion for all and eventually, together in our own small way, we may be able to contribute for a better Philippines and a better SSS public service to the Filipinos. “We know we deserve it!”

24 Responses to Report Abuse

  1. Joel Panaligan says:

    Matagal na ako nag-apply ng retirement benefit since last year pero hindi ma-process gawa ng hindi updated ang posting ng contribution ko. Hiningan ako ng receipt ng missing contribution at mabuti intact ang receipt ng SSS payment. After ko nasubmit akala ko puede na i-process pero ang sabi hintayin ko pa ang letter from SSS Main office at i-attach ko sa akin documents. Pero until to-date wala pa akong natanggap na sulat from SSS.

    Ang tanong ko bakit hindi ang SSS Pasay branch ang mag-update at the same time i-process ang retirement benefit ko. Kami ngayon ang nagdudusa sa negligence ng SSS for not updating ng amin contribution. Matanda na kami at nagkasakit na sa pagfollow up ng amin benefit. Kailangan pa ba paabutin sa media para magawan ng action ito?

  2. Edgar Galera says:

    Hi,bakit hindi po ma authenticate ang user name at password ko,bago lang ito ha..!

  3. ahljhonskie says:

    gdmorning…sir…gusto ko magpatabang bahin sa ako nga papa wala gyud.cya..ka sss age of 69…from now…unsa angay namo nga mahimo ug kinsa ang maduol namo..thinks sir..if help the problem about that….name of father…alota eufemio aronales….from.medilllin,cebu….

  4. Crisantina J Crisostomo says:

    what shall i do if i forgot my user name and password. please advise. thank u

  5. Crisantina J Crisostomo says:

    i forgot my username and password . What will be the process? pls forward to my email add. thanks
    a lot !

  6. karla says:

    bakit kapag nag-iinquire thru phone regarding sa death claim laging cnasabi tawag ulit ng 4pm???
    then pag natawag ng 4pm its either wla ng sumasagot or hinahang na un phone..3 months na kming nag-iinquire wla kami makuhang matinong sagot

  7. Lady Larrabaster says:

    Hi i really feel that i was abused by your website! I tried to log in to change my email on file as i moved to a diff company and i no longer have access to my email that i have on ur system. The website just kept on asking me to input my username and PW w/c i had just changed and im sure is correct. But due to multiple attempts the system locked my account!!! I feel so mad right now as i want to see my contributions. Theres no option online to unlock my account! I tried calling ur hotline and its always busy as usual! I sent an email but got no response and its over a month now!!! What kind of system is this???!!! Im out of options! Hope this gets rectified as i am really frustrated by ur website!!!

  8. AVA says:

    I cannot access your NEW website. what kind of system is that? I’ve tried in other internet shops but all of them failed in the so called NEW website.

  9. Marcelita Legaspi Lok says:

    Hi ako po si Marcelita Legaspi Lok ,isa po akong memeber ng SSS.may concern lang po ako about sa kapatid kong namatay.,last Oct,18,2014.Ang pangalan nga po ay si Carlito Legaspi,ipinanganak po sya noong Oct ,23,1955 nakatira po sya sa gulang-gulang,Lucena City.Ang aking concern po tungkol po sa sinbi ng anak niyang na buhay pa daw sana ang tatay nila kung pinapakain man lang sana ng kanyang nanay,sa isang salita namatay ang kapatid dahil sa gutom or di pinapakain,Unti unti niyang dene-deprived.una po di po ako naniniwala sa mga sabi sabi pero msmo na po niyang anak ang nagsabi sa akin.Ano po ba ang dapat kung gawin .May posibilidad po ba na huwag syang bigyan ng pension dahil sa ginawa niya.instead sa mga anak niya na lang po ibigay ,takot po ang mga anak niya sa nanay nila.

    sana po mabbigyan ninyo ng action ang sulat kong ito.

  10. Rosemarie San Jose says:

    whenever i click on the member login button, it always routes me to the employer login page. i used different browsers but it’s all the same. kindly check. thanks.

  11. beth says:

    bakit ganun napaka tagal ng kailngan hintayin para sa copy ng sss# , 3months na wala pa rin, kailngan ko na talaga un ee … sabi verify aftr 30working days, di nan nakakatulong ang branch ng sss bacoor mga sinungaling pa .

  12. sheryll delima uy says:

    why my sss no.appeared not valid.alam ko sss life time no.

  13. Grace says:

    Good Day!
    I too have encountered the same incident. Not just the attitude of SSS Employees but also on how they perform their job. As if they are not valuing anyone’s time. Very too slow in processing each client. Other branches of SSS from Dagupan did not do the same way but this Puregold SSS Branch along the road of Calasiao, is too annoying. I have been there since morning and I was entertained late in the afternoon but my no.were just 90plus. They almost process 5-10 persons per hour when in fact those transactions were just queries on loan status and change on status. Please have time to evaluate your employee. They did not serve well. They are not working very well enough and they did not deliver their best enough for their work. We should also value the time of others. And the attitude they have shown? Very rude. As if they are more superior than us. They answer client’s query without respect. They are so “Mataray” and so “Strikta”. I know we are all equal so we should treat each other well plus they are government employees, so they should serve the people well. Not just that, I also noticed the so called “Pasingit dahil kilala or kamag-anak” incident. We are all falling in line from morning till afternoon and there comes someone who have just arrived and was directly entertained? I am just a concerned citizen. Kindly do necessary action for this. May I ask if government employees were also evaluated through their performance? Cause if so, I wonder if many of them will stay or replaced. Thank you.

  14. roy navarro says:

    sir i would like you to help us regarding my dads benefits,my dads name is crispin ruanto navarro with sss no.03-1096223-6,he died last aug.2, 2009.and since my mother is his beneficiary she began claiming my dads benfits but problems occur when we found out that my dad married another wpman and since my dad died in her side she began claiming the burial benefits and worst part is she also wanted to claim my dads pension as she also claim that shes the legal wife of my dad and they had a son.but in my dads membership records my mother is the legal beneficiary.and another worst thing is that when my mother submitted the requirements for claiming here in sss olongapo branch where she in my dad are legally residing,they forwarded her requirements to sss dumaguete branch where my dads other woman reside.and after a year of waiting a decision came from dumaguete sss branch stating that my dads other woman is the one who will inherit my dads pension and not my mom.what can you do about this? this is unfair. the woman also keep saying that she has a relative in sss that helping her thats why she became qualified.i hope you will help us about this my mom is a senior citizen already.thank you

  15. Joel Calo Tahimic says:

    I cannot access to the log-in site.

  16. Joel Calo Tahimic says:

    I cannot access to the website for online inquiry.
    Thank you.

  17. EVELYN MORENO says:

    Please find herein a copy self-explanatory copy of my letter dated July 1, 2014 to SS Cainta Branch regarding the funeral benefits of my son, Leo Roberto SC Moreno (SS#3349077526). I cannot understand, however, does SSS have any directive or policy that the reason or cause of death would be a basis of denying such benefit? Hoping for your consideration and speedy action on this matter.
    July 1, 2014
    Social Security System
    Cainta Branch
    Cainta, Rizal


    I am the mother of LEO ROBERTO STA. CLARA MORENO.

    I have instructed my son, Jorel Romulado, the brother of Leo Roberto to withdraw the funeral benefits for the following reasons:

    1. Upon submission of complete documents, as stated in your guidelines , said claim was denied pending Police Clearance and/or Autopsy Report;
    2. I and only the National Bureau of Investigation have the authority to investigate my son’s death; and therefore, SSS has no authority whatsoever to do this;
    3. I and only the National Bureau of Investigation have the authority, for legal purposes, to the Autopsy Report of Leo Roberto;
    4. For whatever other reason you may have for rejecting/delaying the above-mentioned claim, please put it in writing;
    5. Should your system not be able to delete this Claim, per your staff, please put it in writing, too.
    6. Should you doubt the Death Certificate and the Funeral receipt, then it is your job to authenticate them, in order to prove the Leo Roberto is dead, and nothing else.

    The Twenty Thousand Pesos (P20,000.00) cannot even cover the nth times that I and my son have spent going back and forth to your office; the hours away from our activities and work; and the cost of money being incurred.

    Further, be aware that my son’s death is still under investigation. Whatever you intend to do related to this matter should pass through the NBI, so as not to jeopardize their job.
    Very truly yours,
    Evelyn Sta. Clara Moreno
    Please note that said Application for Death Claim was submitted and complied with all requirements on the 2nd week of June. I would appreciate it if you could look into this matter and provide answers to this long overdue claim.

  18. annie haneen says:

    Dear Sir/Madam

    Isa po akong OFW sa Dubai.Gusto ko po sanag ituloy yung contribution ko sa SSS.
    Nahinto po ako ng matagal so naginquire po ako sa Philippine embassy dito kung paano itutuloy.Nagcheck po sila sa system nila finding out na may unpaid loan ako at umabot na po sa 30 thousand pesos. Nagulat po ako kasi nung nagresign po ako sa dati kong work lahat po ng loan or financial obligations namin eh inawas po sa gratuity ko.
    Gusto ko po malamn kung ano ang magandang solution dito kasi sayang naman po na umabot ng ganito dahil sa interest when in fact alam ko pong kinuha na sa akin yung remaining loan ko bago ako nabigyan ng clearance sa dati kong hospital.That was from the year 2003 po.
    Sana po matulungan nyo ako kasi gusto ko po ayusin ito at magtuloy ng hulog sa SSS
    Salamat po.

  19. Chelsea says:

    Very disappointing! you keep on hanging your phone everytime an outside call is coming in. Please understand that customers need to call to inquire, like what are your requirements, before going to your office to facilitate faster transaction.
    You need to improve your customer service.

  20. Lunisa says:

    Very disappointing! you keep on hanging your phone everytime an outside call is coming in. Please understand that customers need to call to inquire, like what are your requirements, before going to your office to facilitate faster transaction.
    You need to improve your customer service.

  21. Janette M. Tangal says:

    hi,, mag papatulong sana ako regarding my sss contribution, hindi kasi na remit ng company na pinag tatrabaho-an ko for one year, tapos nag resign na ako sa kanila..
    Saan po ba tayo pupunta o hihingi ng tulong regarding dito,.

  22. Loriline Maruzo says:


    One of our employees was dismissed due to illness of PTB. It is communicable and it is not curable within 6 months. We were called by your SSS staff at Zabarte-Novaliches Branch for clarifications as the claimant has friends in the said branch. We would to give emphasis that aside from the fact the dismissed employee is inflicted with PTB, he is also a SHABU DRUG ADDICT prior to his sickness. Well maybe it is difficult to determine in his blood test his addiction and prove but the System should be able to do something about this matter to screen and filter very carefully before any sickness benefit is granted to the claimant otherwise the funds of the System and EC are already being abused. The concerned claimant is ELEUTERIO ORSOS PASAGUE who used to work with United Dockhandlers, Inc. eventually with Manila North Harbor Port, Inc. where he was dismissed. For your immediate action and attention. Claimants should be rightful claimants and are not guilty of engaging in addiction or contrary to the guidelines setforth by the System and EC.

  23. yvette jimenez says:

    Just want to inform you that your system of processing for an update for my status is really disappointing. There is no proper instruction to be followed. And I have to mention this, you have this security guard named: PARANE. P.T from MUSTANG company if im not mistaken, who is rude and arrogant. I want you to caught his attention and give him necessary action for his behavior. He is base in Frisco branch.

    Looking forward for your response regarding this matter.

  24. jess tony prudente says:

    just asking,,paano po malalaman kung may laman ang sss acct. ko samantalang wala naman sila maipakita na katibayan na meron nga,?basta sinasabi lang ng sss employee (infanta branch) na meron,,

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